Category: WhatsApp

When you tried to send a message to a WhatsApp number via API, you got success response but the message was not received at the destination number. There are many reasons which can make this happen, one of the common problems is that you are sending a message with session message type, but there’s no opened…

Advantages of sending messages using CSV file: As you know, when sending messages through API with endpoint /messages it only can provide one-time delivery, if we make it as a looping, then it will have different broadcast names. If you have requirements such as the previous explanation, we suggest you to using a CSV file via…

Latar Belakang WhatsApp telah menjadi salah satu sarana komunikasi yang banyak digunakan oleh customer di Indonesia, jika anda banyak menggunakan WhatsApp untuk berkomunikasi dengan customer, anda dapat menambahkan sebuah tombol pada webpage yang anda miliki dimana jika tombol tersebut di click akan mengarahkan customer untuk membuka aplikasi WhatsApp dan langsung mengirimkan message ke nomor perusahaan…

Meta has announced a new security update for WhatsApp authentication messages, go live on October 7, 2024. This update is designed to enhance security for businesses by ensuring that one-time passcodes (OTPs) are only visible on the user’s primary WhatsApp device. Linked devices will no longer display these codes directly, providing an added layer of protection for…

WhatsApp Broadcast is a powerful feature that allows you to send messages to multiple recipients simultaneously. However, tracking the status of your broadcast can be crucial to ensure its success. You have the option to send WhatsApp broadcasts either through the omnichannel dashboard or via API.  It’s important to note that when using the WhatsApp…

Before sending a WhatsApp Broadcast, you must have a message template. This FAQ will guide you through template submission using API. You can use API requests to streamline the process and integrate it into your existing workflow or applications. Before we start, here are what you need: Payload Options Request Body fields type required description…

Based on this documentation: https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates/#sending-templates, you can set TTL when sending an outbound message for the Authentication category. This option will works when your recipient does not receive your message after the specified time, the message will not delivered to your customer.  To implement this custom option, you can create the authentication template with this sample:…

WhatsApp Business API is designed with powerful messaging experiences to meet your business needs. Beyond the inbound message from multiple WhatsApp channels that you can handle with Qiscus Omnichannel, don’t have to worry about losing any chances to have more interactions with your customers by sending outbound messages. Have your own flow? Just send it through…