Category: Omnichannel

Why don’t I get Qiscus Omnichannel Chat desktop notifications? Answer:Sometimes, no alerts and sounds appear even though you have enabled the Desktop Notifications feature via the Settings menu on the Omnichannel Chat dashboard. This is because the Notification Permission on the browser you are using has not been turned on. So, to ensure you get notifications on…

## Case Perusahaan A memiliki banyak cabang, berencana untuk memasang widget chat dimana setiap customer yang menginisiasi percakapan akan diarahkan ke agen-agen yang sesuai berdasarkan data domisili yang diinputkan oleh customer sebelumnya. ## Solusi Hal ini dapat dilakukan di Qiscus menggunakan fitur-fitur berikut– Additional Field pada Login form untuk mendapatkan data domisi customer– Custom Agent Allocation untuk mengalokasikan agen…

This webhook will be triggered when a customer sends a message to your Qiscus Omnichannel Chat for the first time or when a customer sends a new message after the previous chat room was resolved. For setting this webhook, you can follow this New Session Webhook Documentation. This is the sample payload that will be sent…

When sensitive data, such as account passwords, is exposed, it poses a significant risk to your system’s security and can lead to severe breaches. If you’ve noticed suspicious activity, like unauthorized messages being sent to customers, unrecognized templates created, or unexpected WhatsApp broadcasts, it’s essential to act swiftly. Here’s a step-by-step guide on how to…