TAM Knowledge

Category: Helpdesk

  • 1 Email Integration in Qiscus Helpdesk (QTicketing)

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    During creating email integration, QTicketing provide 2 type of SMTP mail integration To easier setting up the custom SMTP, QTicketing introducing setting up the smtp with template. This template will make you easily setup SMTP like GMail SMTP For default SMTP, what you need is just email address and the mail name. The email address…

  • 6 Qiscus Helpdesk Settings

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    General User Profile & Password By default, Qiscus Helpdesk (QTicketing) displays this menu for all user roles, including Agents, Supervisors, and Admins. Users are required to provide essential information, such as their name and email, while other details remain optional. QTicketing users can also change their passwords in the ‘Change Password’ menu, where they are…

  • 5 Omnichannel Chat Integration with Qiscus Helpdesk

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    Qiscus Omnichannel Chat is an accelerator package as a solution for customers service engagement. It is an integrated service which connecting customers to you via current available messaging services in the market such as Facebook messenger (FB), Line, WhatsApp, Telegram, Instagram direct message and also Qiscus’s chat widget. It allows you to gather all incoming…

  • 4 Analytics in Qiscus Helpdesk

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    This section will explain the definition and data used for each analytics in QTicketing. Currently it was divided into two categories; Admin Analytics & Supervisor Analytics and Agent Analytics.

  • 3 Contacts in Qiscus Helpdesk

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    Contacts in Qiscus Helpdesk (QTicketing) are a feature that listing a personal data of a person or company that you communication with, especially by writing to them regularly. This data can be created automatically by system or manually by user agent. Customer Customer data in QTicketing will stand for a single customer data entity with…

  • 2 Tickets (Ticket Management) in Qiscus Helpdesk

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    Create New Ticket Whenever you have new cases and need to track the progress status, you can create a new ticket with create ticket button. When creating a new ticket, you must fill in the required fields. The following is a list of fields to create a new ticket, the fields marked with an asterisk…

  • 1 Introduction to Qiscus Helpdesk (QTicketing)

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    Qiscus’s QTicketing feature will help to track, prioritize and resolve customer problems with the ticketing management system. Complex problem arises which requires special handling that have been reported by customers will be converted into Tickets in the QTicketing tool and will be carried on by the internal team to resolve. It can also helps you…