Category: Documentation

The Analytics page is a place to get metrics that help you track the progress of your service. You can analyze Agent performance, calculate operational metrics, or get a better understanding of your customer experience. Whatever it is, Qiscus Omnichannel Chat has a dashboard to answer your needs. You can find out how many conversations…

For those who are mostly mobile, yet still want to handle customers’ inquiries wherever you are, we are starting to roll out our Agent Qiscus Omnichannel Chat mobile app. Mobile app can only be accessed by agents, not including admin and supervisors. We started with Android version at the moment though. Through the app, you…

Customer data plays a central role in modern business operations. With customer data, you can create personalized experiences, improve marketing strategies, make informed business decisions, and stay competitive in today’s data-driven business landscape. However, companies often do not make optimal use of customer data. Customer Data Platform (CDP) is usually used by businesses to collect,…

Outbound Message page is the place you can configure all settings related to WhatsApp outbound message such as Send WhatsApp Broadcast Messages, WhatsApp Broadcast Templates, WhatsApp 24 Hours Message Template and WhatsApp Send Messages API. WhatsApp Broadcast Message is used for outbound needs of customers on WhatsApp Channel as payment update, shipping updates and others.…

Due to WhatsApp’s policy about new WhatsApp pricing. WhatsApp changes its charge with a conversation-based price. The conversation started when the business sends a message and will be valid for 24 hours. WhatsApp integration allows you to connect to your customers through WhatsApp application. Before integration, there are some requirements that you should have. There…

To use the Qiscus Omnichannel API, you must authenticate yourself. Only users with valid authentication tokens can access the service. Login You must authenticate yourself using basic authentication (email, password) when you log in. The following are the login API you can use: Base URL: Sample Request Body: CURL Sample: Sample Response: Field Type Description…

Channels integration page is the place you can use to connect your messaging client with Qiscus Omnichannel Chat. We call each messaging client as a channel. We have provided seven pre-supported channels to be used, namely: To connect to any channel you want, you can simply follow the instruction provided in each channel tab.

Quicks Start In this quick start section, we are going to use Qiscus widget as a mean for customers to reach your service via website chat widget. For more channels to integrate into, please check the Channel Integration section. So, to get started to use the service, simply follow these steps below. Voila! You can…

Qiscus Omnichannel Chat is an accelerator package as a solution for customers service engagement. It is an integrated service which connects customers to merchants via currently available messaging services in the market such as Facebook messenger (FB), Line, WhatsApp, Telegram and of course Qiscus widget. It allows a merchant to gather all incoming messages from…