Category: Documentation

How to Create a Bot Project in Robolabs To create a bot project in Robolabs, you will need to integrate the bot in Robolabs with the Dialogflow project. Dialogflow is a bot engine owned by Google. Users can create chatbots according to their business’ needs, starting from creating agents, intents (representing a mapping between what…

Robolabs is a platform integrator between bot engine and Qiscus Omnichannel Chat. It is necessary to integrate Robolabs with the bot engine in the bot project on Dialogflow before creating a chatbot on Robolabs. Prior to the introduction of this feature, the integration process was carried out based on projects that were previously created in…

Qiscus Robolabs is an add-on platform from Qiscus Omnichannel Chat, which functions as an integrator between the bot engine and the Qiscus Omnichannel Chat dashboard. Qiscus Robolabs makes it easy for businesses to create their own chatbots, which are then automatically integrated with their Qiscus Omnichannel Chat accounts. As of today, Qiscus Robolabs has been…

Qiscus Robolabs is a new platform on Qiscus Omnichannel Chat which functions as an integrator between bot engines and the Qiscus Omnichannel Chat dashboard. This service is intended to make it easier for businesses to create their own chatbots, which can be automatically integrated with the Qiscus Omnichannel Chat dashboard. The many features available on…

Beside SaaS version, Qiscus Omnichannel Chat is also available to be deployed on premise option. However, it is still limited. So, if you are interested, please contact us at contact.us@qiscus.com

Bot Webhook This Webhook will be triggered when your customer sends a message to your Qiscus Omnichannel Chat. Custom Agent Allocation Webhook This webhook will be triggered when your customer sends a message to your Qiscus Omnichannel Chat and has not been assign to the agent yet. Once your customer have at least an agent…

Custom Channel The idea behind this custom channel is that you provide your own server to be hooked by messaging services (Telegram, Slack, WeChat, Email, SMS, etc) to send a message. The message then be passed to Qiscus Omnichannel Chat by your server to be gather in Qiscus Omnichannel Chat dashboard. To implement this custom…

To help you with the conversation inquiries, we provide a conversations distribution through agents (as customer service agents). However if you are not willing to spend your resources to pay for some agents, then we already provide a solution you may like. That is by providing a bot integration feature that will enable a collaboration…

App Information App information setting allows you to get some information regarding your Qiscus Omnichannel Chat app, such as: Qiscus Agent ID, Qiscus App ID, and Qiscus Secret Key. Those information may be needed in some circumstances, for example, when you are about to connect your bot to Qiscus Omnichannel Chat, and other else. Account…

This Analytics Description document will explain the definition and data used for each analytics in Qiscus Omnichannel Chat. Analytics in Qiscus Omnichannel Chat is divided into three categories, Admin Analytics, Supervisor Analytics, and Agent Analytics.