Category: Documentation

Back to Parent is a feature that allows a response in an intent to return to the previous menu or the parent of that intent. By default, if the end-user’s flow is in an intent that has a parent, they cannot return to the previous menu or the parent of that intent, so by enabling…

This feature can only be used on Robolabs Premium plan Similar to agents, bot can also resolve rooms or complete conversations. However, the bot does not immediately resolve the room, bot has to make sure the end-user hasn’t replied to the message. So bot will send a Follow-up Message first, then End Follow-up Message if…

Live Training Not always bots can answer correctly. Even so, we can train bots to be smarter in the future. You can train bots at the same times via Live Traning menu. In this menu, there are two things, New Phrases and Trained Phrases. You need to select a time range first to display the…

Handover to Agent is a collaboration feature between bots and human agents where when an end-user message is detected as a certain intent, the agent from the selected division will automatically enter the conversation room. When the agent has entered the conversation room through this feature, the bot will turn off automatically. By default, this…

Channel routing is an essential feature for bot projects on Robolabs. You can choose which channels will be served by a bot project. This makes it easier for you to create bots with different business flows on certain channels. One channel cannot be served by two or more bot projects, but one bot project can…

You can export or import your bot project with Excel file. If you have made many changes and improvements to your bot, then you want to export all the changes in excel file, you can use this export feature. You can duplicate or replicate this bot in another project. You can export all the changes…

How to Use a Bot Template Bot Template is one of the features of Qiscus Robolabs that makes it easier for businesses to create their own chatbots. By using Bot Templates, you no longer need to create a chatbot from scratch. All you need to do is to choose which template best fits your preferences…

Apart from using bot templates, you can also create flow bots via the intent menu. This feature is connected to the Dialogflow Console, so changes made in Robolabs will appear in the Dialogflow Console. Intent on the Dialogflow is in the form of a hierarchy, to learn more please see the following page. To create…

Now Robolabs can create projects with GPT Engine. All conversations will be handled by the AI chatbot and it is also hoped that users can carry out knowledge training from the AI if the knowledge from the AI is not extensive in an easy way in Qiscus Robolabs. To be able to use this GPT…

This feature can only be used on Robolabs Premium plan If you already have your own bot, Robolabs supports various bot platforms through custom bot engine to help you handle the conversation inquiries. Apart from channel routing, other communications with Qiscus Omnichannel Chat should be managed by your bot engine. This include sending response back…