Category: Documentation

Channel Auto responder is an automatic reply that send a message to the customer at the beginning of the conversation after the customer sends the message. Channel Auto Responder can be used for all channels including custom channels. Just like Autoresponder, Channel autoresponder lets you set template message that will be used to automatically reply…

In addition to those channels, you are also able to connect Qiscus Omnichannel Chat to any bot services to help you automate in replying messages. By saying any bot services, it means literally any. So for example if you build your bot using DialogFlow, you can connect it by providing your bot webhook URL in…

WordPress Plugin If you have a website that is using WordPress as its CMS, it’s now easy to integrate Qiscus Omnichannel Chat Widget in the website. We have now provided a Plugin to integrate it. Here is the Plugin link, https://wordpress.org/plugins/qiscus-multichannel-widget/. So how do you set it up? It’s easy, if you have access to…

Qiscus Omnichannel Widget Website is an important part of a business presence. Therefore, it is very important to make it easy for customers to interact with your business through Live Chat. Qiscus provides an Omnichannel Widget feature where you can have more touch points by adding various channels as live chat options. In addition to…

When your customer first sends a chat to your chatbot, you can force your chatbot to answer without relying on AI, which is often useful to give initial information to your customer about what questions your chatbot can answer Very often AI will answer any questions from customers even if it just greets us, but…

Knowledge Base is a data source from your AI chatbot’s knowledge, so that all messages asked by customers, AI will understand the context and be adjusted to the knowledge base data source that you have trained in Robolabs. You need to setup the Knowledge Base so AI can understand in more detail the source of…

Your Dialogflow project has 60 request per minute for design time quota. Design time quota is a request quota that deducted from building a Dialogflow agent. This won’t effecting bot conversation with your customer. If your project happens to reach the quota, then Dialogflow cannot receive any request. Hence, you cannot access some features that…

This feature to display multiple aggregations in graphical form. Among them are: The analytics shown as default are for a range of 31 days back, the default view when the analytics page is opened is as follows: Analytical data is displayed in the form of percentage summaries and graphs, the information includes: The data will…

Entity Terminology The term entity is used in this documentation to describe the general concept of entities. When discussing entity details, it’s important to understand more specific terms: Create Entities Each intent parameter has a type, called the entity type, which dictates exactly how data from an end-user expression is extracted. Dialogflow provides predefined system…

Dialogflow Webhook By default, your agent responds to a matched intent with a static response. If you’re activate webhook, you can provide a more dynamic response. When you enable webhook for an intent, Dialogflow responds to that intent by calling a service that you define. Each intent has a setting to enable webhook. If an…