TAM Knowledge

Category: Documentation

  • 3 CSAT Add-on

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    We’ve already launched a new feature called Interactive CSAT, which allows you to send CSAT ratings through WhatsApp interactive messages. More information is available in the Interactive CSAT section of this documentation. CSAT or Customer Satisfaction is a feature on Qiscus Omnichannel Chat which aids businesses in carrying out satisfaction surveys and collecting the results…

  • 2 Twitter Channel Add-on

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    Twitter is an online social networking and microblogging service that allows its users to send and read text-based messages of up to 280 characters known as tweets and direct messages that have no character limit. To be able to reach more conversational channels that can be integrated into Qiscus Omnichannel, the App Center releases a…

  • 1 Email Add-on

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    We’ve already launched a new feature to support CC & BCC, which allows you to add emails as carbon copy and blind carbon copy. More information is available in the CC & BCC section of this documentation. In helping your business stay connected with customers through the Qiscus App Center, Qiscus has released the Email…

  • 3 Add-ons in Qiscus App Center

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    Add-ons are services that can be integrated with Qiscus Omnichannel Chat. Currently, there are more than 20 channels that can be integrated and will continue to grow. Some of them already support the self-setting feature, where the users can configure add-ons, starting from adding accounts, customizing words, etc by themselves Currently, we have add-ons that…

  • 2 Getting Started with Qiscus App Center

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    App Explorer Qiscus App Center comes with some feature to help users find the needed add-on easily, install the add-on, and configure the add-on. You can find various available add-ons in the Qiscus App Center easily by searching or filtering by application category. If you want to know what is the add-on, how it works,…

  • 1 Introduction to Qiscus App Center

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    Qiscus App Center is a space where all Qiscus Omnichannel Chat users can find various add-ons to support their business needs. This ecosystem emphasises the value of extensibility by giving Qiscus Omnichannel Chat users more choices and flexibility to add on tools that will enhance their Qiscus Omnichannel experience. Qiscus’ goal is to add value…

  • 1 WhatsApp Integration through Facebook

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    If you want to integrate through Facebook, kindly review some notes below : For faster get WhatsApp Business Account, you can apply with Facebook and follow this video tutorial.

  • 3 Merge Customer

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    In business, the same customer often uses several different channels to connect with your business. The Merge Customer feature will help you identify and manage customers who are actually the same. Hence, using Merge Customer feature will effectively reduce broadcast costs since you don’t need to send messages to all channels but only to a…

  • 2 Customer Groups

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    Customer Groups page is a place where you can create a group of customers based on the customer properties. Customer properties can be used for any data, such as website, interest, address, etc. Before getting started, here are a few things to know: Create Customer Group You can create customer group with the following steps:…

  • 1 Customer Details in Customer Data Platform (CDP)

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    When you select a customer, you’ll gain access to a comprehensive profile of that customer. This page will help you understand your customers better. You can edit your customer information and understand your customer context through the history conversations section. To edit your customer information and view history conversations, you can follow these steps: Editing…