Category: Documentation

Introduction TikTok is launching TikTok Instant Messaging Ads to enable advertisers (businesses) to start conversations with prospective customers. Once the in-feed ad Call to Action button (CTA) is clicked, users are redirected to WhatsApp and start a conversation via Qiscus Omnichannel Chat. TikTok Ads Conversion allows you to integrate your TikTok Ads Manager to Qiscus…

Meta Ads Tracker allows you to integrate your Facebook Account to see your Ads general data and convert Click To WhatsApp ads. Activation Follow the instructions step on the Getting Started pages and try to activate Meta Ads Tracker Add-on. Integration First order would be to add your Facebook Account . Make sure the related…

Introduction Qiscus AI Assistant is a virtual assistant for your agents that can help agents compose messages to customers. Qiscus AI Assistant has the ability to improve text, generate ideas, and also summarize conversations between the business and the customer. AI Assistants integrated into omnichannel apps are a valuable asset for businesses to deliver consistent…

Qiscus Survey allows you to create surveys with various types of questions. This feature enables you to craft surveys for Net Promoter Score (NPS), Customer Satisfaction (CSAT), as well as other diverse survey types. Surveys crafted using Qiscus Survey can be easily distributed through shared URLs, customized buttons on the Chat & Customer Information page,…

This documentation is Created based on Qiscus Shop version 1.4.3 Qiscus Shop provides an impressive shopping experience through any chat platform. With Qiscus Shop, sellers can now serve customers quickly and personally, increasing engagement between sellers and customers. This creates more opportunities to increase sales and retain buyers. Some of the advantages of Qiscus Shop:…

Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. In 2016, Lazada became the regional flagship of the Alibaba Group, and is backed by Alibaba’s best-in-class technology infrastructure. To be able to reach more conversational channels that can…

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. Launched in 2015, it is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and fulfillment support. Shopee is available in 7 countries, including Singapore, Malaysia, Indonesia, Thailand, Taiwan, Vietnam and Philippines. To…

Tokopedia is an Indonesian e-commerce company. Since its founding in 2009, Tokopedia has transformed into a unicorn that is influential not only in Indonesia but also in Southeast Asia. Until now, Tokopedia is one of the most visited marketplaces by the Indonesian people. To be able to reach more conversational channels that can be integrated…

Integrate Microsoft Team with Qiscus Omnichannel. Qiscus Omnichannel has implemented an Add-On that allows you to receive and reply directly to every customer’s chat in Microsoft Teams via Qiscus Omnichannel dashboard. This new Add-on provides businesses with a seamless and efficient way to manage their customer service operations within Teams, giving them a unified view…

OmniForm Add-On are Qiscus Omnichannel widgets that can be used to connect the Omnichannel Agent user with the Client’s CRM or Ticketing System. The OmniForm widget will contain a list of fields that are already configured on the Form Builder in the OmniForm Add-on Setting through App Center pages. Activation Follow the instructions step on…