TAM Knowledge

Category: Documentation

  • How to Get Updates of WhatsApp Broadcast Status

    —

    by

    tam_user
    in ,

    WhatsApp Broadcast is a powerful feature that allows you to send messages to multiple recipients simultaneously. However, tracking the status of your broadcast can be crucial to ensure its success. You have the option to send WhatsApp broadcasts either through the omnichannel dashboard or via API.  It’s important to note that when using the WhatsApp…

  • Implementing Best Practices for Securing Qiscus Widget

    —

    by

    tam_user
    in ,

    Maintaining the security of sensitive information exchanged between businesses and customers is of utmost importance. The Enhance Conversation Security feature from Qiscus aims to increase the security of conversations that initiate from the Widget channel. Enabling this feature triggers the automatic creation of a new chat room whenever a customer uses a different device or…

  • Creating WhatsApp Broadcast Message Templates via API

    —

    by

    tam_user
    in ,

    Before sending a WhatsApp Broadcast, you must have a message template. This FAQ will guide you through template submission using API. You can use API requests to streamline the process and integrate it into your existing workflow or applications. Before we start, here are what you need: Payload Options Request Body fields type required description…

  • How to create Handover Agent from WA Quick Reply Button

    —

    by

    tam_user
    in , ,

    The other function of Robolabs is to create a chatbot flow according to messages received from customers, it can also be used to respond or take handover action when businesses send broadcast messages with buttons. You can follow the example below:

  • Customizing TTL when sending a Authentication message

    —

    by

    tam_user
    in ,

    Based on this documentation: https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates/#sending-templates, you can set TTL when sending an outbound message for the Authentication category. This option will works when your recipient does not receive your message after the specified time, the message will not delivered to your customer.  To implement this custom option, you can create the authentication template with this sample:…

  • Protect Your Omnichannel Account from Malicious Activity: Strengthen Security with 2FA

    —

    by

    tam_user
    in ,

    When sensitive data, such as account passwords, is exposed, it poses a significant risk to your system’s security and can lead to severe breaches. If you’ve noticed suspicious activity, like unauthorized messages being sent to customers, unrecognized templates created, or unexpected WhatsApp broadcasts, it’s essential to act swiftly. Here’s a step-by-step guide on how to…

  • Send WhatsApp Business API with Different Types of Template

    —

    by

    tam_user
    in ,

    WhatsApp Business API is designed with powerful messaging experiences to meet your business needs. Beyond the inbound message from multiple WhatsApp channels that you can handle with Qiscus Omnichannel, don’t have to worry about losing any chances to have more interactions with your customers by sending outbound messages. Have your own flow? Just send it through…

  • 12 Webhook Extender

    —

    by

    tam_user
    in ,

    Webhook Extender is an application that is used to bypass the constraints of Qiscus Omnichannel’s webhook, which can only forward one event to one target. We can forward events on Qiscus Omnichannel to a variety of endpoints by utilizing this webhook extender. Webhook Extender also comes with the ability to re-queue when a problem occurs…

  • 8 Play Store Review

    —

    by

    tam_user
    in ,

    Qiscus App Center has an Add-On that allows you to receive and reply directly to every user’s review received to your app that is listed on Google Play Store, via Qiscus Omnichannel dashboard. This add-on enables to directly communicate with their users and resolve any concerns, suggestions, or complaints that they may have. By responding…

  • 6 MiiTel Add-on

    —

    by

    tam_user
    in ,

    Overview Miitel is an AI-powered IP phone designed to analyze and visualize sales and customer service conversations. By integrating MiiTel with Qiscus Omnichannel, businesses can efficiently respond to customer calls through Qiscus Omnichannel, enhancing communication and engagement. Integration with Qiscus Omnichannel Miitel is now available in the App Center for easy integration. Follow these steps…