Category: Add-on

Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. In 2016, Lazada became the regional flagship of the Alibaba Group, and is backed by Alibaba’s best-in-class technology infrastructure. To be able to reach more conversational channels that can…

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. Launched in 2015, it is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and fulfillment support. Shopee is available in 7 countries, including Singapore, Malaysia, Indonesia, Thailand, Taiwan, Vietnam and Philippines. To…

Tokopedia is an Indonesian e-commerce company. Since its founding in 2009, Tokopedia has transformed into a unicorn that is influential not only in Indonesia but also in Southeast Asia. Until now, Tokopedia is one of the most visited marketplaces by the Indonesian people. To be able to reach more conversational channels that can be integrated…

Integrate Microsoft Team with Qiscus Omnichannel. Qiscus Omnichannel has implemented an Add-On that allows you to receive and reply directly to every customer’s chat in Microsoft Teams via Qiscus Omnichannel dashboard. This new Add-on provides businesses with a seamless and efficient way to manage their customer service operations within Teams, giving them a unified view…

OmniForm Add-On are Qiscus Omnichannel widgets that can be used to connect the Omnichannel Agent user with the Client’s CRM or Ticketing System. The OmniForm widget will contain a list of fields that are already configured on the Form Builder in the OmniForm Add-on Setting through App Center pages. Activation Follow the instructions step on…

We’ve already launched a new feature called Interactive CSAT, which allows you to send CSAT ratings through WhatsApp interactive messages. More information is available in the Interactive CSAT section of this documentation. CSAT or Customer Satisfaction is a feature on Qiscus Omnichannel Chat which aids businesses in carrying out satisfaction surveys and collecting the results…

Twitter is an online social networking and microblogging service that allows its users to send and read text-based messages of up to 280 characters known as tweets and direct messages that have no character limit. To be able to reach more conversational channels that can be integrated into Qiscus Omnichannel, the App Center releases a…

We’ve already launched a new feature to support CC & BCC, which allows you to add emails as carbon copy and blind carbon copy. More information is available in the CC & BCC section of this documentation. In helping your business stay connected with customers through the Qiscus App Center, Qiscus has released the Email…