TAM Knowledge

Category: Add-on

  • Add Customer Satisfaction (CSAT) Survey to Qiscus Omnichannel

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    When handling hundreds or thousands of customers in a day, it is a must to ensure the quality of our customer service. CSAT surveys are a common way to collect data. However, it becomes a challenge if we have to ask for feedback one by one from them through the Agent. Qiscus Omnichannel with custom…

  • Shopee Integration Shows Error From Platform E-Commerce: Invalid Access Token

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    Dalam penggunaan Integrasi Qiscus Omnichannel dengan E-Commerce Shopee, perlu diketahui bahwa token E-commerce tersebut hanya berlaku 1 tahun, dan diperlukan re-authentication untuk dapat menggunakan E-commerce tanpa interupsi. Jika Token tidak diperbaharui dalam kurun waktu setahun sekali, maka anda mungkin akan menemukan pesan error seperti gambar terlampir: Jika anda menemukan error tersebut, maka expected bahwa pesan…

  • 12 Webhook Extender

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    Webhook Extender is an application that is used to bypass the constraints of Qiscus Omnichannel’s webhook, which can only forward one event to one target. We can forward events on Qiscus Omnichannel to a variety of endpoints by utilizing this webhook extender. Webhook Extender also comes with the ability to re-queue when a problem occurs…

  • 8 Play Store Review

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    Qiscus App Center has an Add-On that allows you to receive and reply directly to every user’s review received to your app that is listed on Google Play Store, via Qiscus Omnichannel dashboard. This add-on enables to directly communicate with their users and resolve any concerns, suggestions, or complaints that they may have. By responding…

  • 6 MiiTel Add-on

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    Overview Miitel is an AI-powered IP phone designed to analyze and visualize sales and customer service conversations. By integrating MiiTel with Qiscus Omnichannel, businesses can efficiently respond to customer calls through Qiscus Omnichannel, enhancing communication and engagement. Integration with Qiscus Omnichannel Miitel is now available in the App Center for easy integration. Follow these steps…

  • 17 TikTok Ads Conversion

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    Introduction TikTok is launching TikTok Instant Messaging Ads to enable advertisers (businesses) to start conversations with prospective customers. Once the in-feed ad Call to Action button (CTA) is clicked, users are redirected to WhatsApp and start a conversation via Qiscus Omnichannel Chat. TikTok Ads Conversion allows you to integrate your TikTok Ads Manager to Qiscus…

  • 16 Meta Ads Tracker

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    Meta Ads Tracker allows you to integrate your Facebook Account to see your Ads general data and convert Click To WhatsApp ads. Activation Follow the instructions step on the Getting Started pages and try to activate Meta Ads Tracker Add-on. Integration First order would be to add your Facebook Account . Make sure the related…

  • 15 Qiscus AI Assistant

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    Introduction Qiscus AI Assistant is a virtual assistant for your agents that can help agents compose messages to customers. Qiscus AI Assistant has the ability to improve text, generate ideas, and also summarize conversations between the business and the customer. AI Assistants integrated into omnichannel apps are a valuable asset for businesses to deliver consistent…

  • 14 Qiscus Survey

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    Qiscus Survey allows you to create surveys with various types of questions. This feature enables you to craft surveys for Net Promoter Score (NPS), Customer Satisfaction (CSAT), as well as other diverse survey types. Surveys crafted using Qiscus Survey can be easily distributed through shared URLs, customized buttons on the Chat & Customer Information page,…

  • 13 Qiscus Shop

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    This documentation is Created based on Qiscus Shop version 1.4.3 Qiscus Shop provides an impressive shopping experience through any chat platform. With Qiscus Shop, sellers can now serve customers quickly and personally, increasing engagement between sellers and customers. This creates more opportunities to increase sales and retain buyers. Some of the advantages of Qiscus Shop:…