Category: Custom Channel

How to Bypass Omnichannel Widget Login Form

Nov 7, 2024

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by

tam_user

in Custom Channel, Widget

By default, Qiscus Omnichannel Widget will ask users for their unique id and display name through the login form. But, in case you already have the data, you can bypass this login form using this code. <script> // this params is optional, it’s needed for customizing login form const params = { options: { channel_id:…
How can I integrate Slack with Qiscus Omnichannel?

Nov 7, 2024

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by

tam_user

in Custom Channel, Documentation

Use Case In the following article we will try to answer the question on how can I integrate Slack with Qiscus Omnichannel? The rule is that if an application has a Public API that we can access, we can integrate the application into the Qiscus Omnichannel through a feature called Custom Channel. Custom Channel The idea…