TAM Knowledge

Author: tam_user

  • WhatsApp Authentication Codes: Now Visible Only on Your Primary Device

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    Meta has announced a new security update for WhatsApp authentication messages, go live on October 7, 2024. This update is designed to enhance security for businesses by ensuring that one-time passcodes (OTPs) are only visible on the user’s primary WhatsApp device. Linked devices will no longer display these codes directly, providing an added layer of protection for…

  • How to Get Updates of WhatsApp Broadcast Status

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    WhatsApp Broadcast is a powerful feature that allows you to send messages to multiple recipients simultaneously. However, tracking the status of your broadcast can be crucial to ensure its success. You have the option to send WhatsApp broadcasts either through the omnichannel dashboard or via API.  It’s important to note that when using the WhatsApp…

  • Implementing Best Practices for Securing Qiscus Widget

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    Maintaining the security of sensitive information exchanged between businesses and customers is of utmost importance. The Enhance Conversation Security feature from Qiscus aims to increase the security of conversations that initiate from the Widget channel. Enabling this feature triggers the automatic creation of a new chat room whenever a customer uses a different device or…

  • Creating WhatsApp Broadcast Message Templates via API

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    Before sending a WhatsApp Broadcast, you must have a message template. This FAQ will guide you through template submission using API. You can use API requests to streamline the process and integrate it into your existing workflow or applications. Before we start, here are what you need: Payload Options Request Body fields type required description…

  • How to create Handover Agent from WA Quick Reply Button

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    The other function of Robolabs is to create a chatbot flow according to messages received from customers, it can also be used to respond or take handover action when businesses send broadcast messages with buttons. You can follow the example below:

  • Customizing TTL when sending a Authentication message

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    Based on this documentation: https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates/#sending-templates, you can set TTL when sending an outbound message for the Authentication category. This option will works when your recipient does not receive your message after the specified time, the message will not delivered to your customer.  To implement this custom option, you can create the authentication template with this sample:…

  • Protect Your Omnichannel Account from Malicious Activity: Strengthen Security with 2FA

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    When sensitive data, such as account passwords, is exposed, it poses a significant risk to your system’s security and can lead to severe breaches. If you’ve noticed suspicious activity, like unauthorized messages being sent to customers, unrecognized templates created, or unexpected WhatsApp broadcasts, it’s essential to act swiftly. Here’s a step-by-step guide on how to…

  • Send WhatsApp Business API with Different Types of Template

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    WhatsApp Business API is designed with powerful messaging experiences to meet your business needs. Beyond the inbound message from multiple WhatsApp channels that you can handle with Qiscus Omnichannel, don’t have to worry about losing any chances to have more interactions with your customers by sending outbound messages. Have your own flow? Just send it through…

  • TikTok Direct Message Channel

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    TikTok Direct Message LIMITED ACCESS USER TikTok Direct Message integration allows you to connect to your customers through TikTok application. For TikTok integration, you need to have TikTok Business Account. You can integrate multiple TikTok Accounts. The limitation: Expired Windows Simulation This simulation explains how the message quotas and windows work between Customer Message (CM) and Business Messages…

  • 5 Message Endpoint

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    You can use this API for managing various behaviour of message. Send Message After succeed creating chat room in Qiscus Server, now you can send message to the chat room. There are several type of message that you can post to a chat room, instead of text (default). Each message has different payload format (particularly…