Author: tam_user

Qiscus Robolabs is a new platform on Qiscus Omnichannel Chat which functions as an integrator between bot engines and the Qiscus Omnichannel Chat dashboard. This service is intended to make it easier for businesses to create their own chatbots, which can be automatically integrated with the Qiscus Omnichannel Chat dashboard. The many features available on…

Beside SaaS version, Qiscus Omnichannel Chat is also available to be deployed on premise option. However, it is still limited. So, if you are interested, please contact us at contact.us@qiscus.com

Bot Webhook This Webhook will be triggered when your customer sends a message to your Qiscus Omnichannel Chat. Custom Agent Allocation Webhook This webhook will be triggered when your customer sends a message to your Qiscus Omnichannel Chat and has not been assign to the agent yet. Once your customer have at least an agent…

Custom Channel The idea behind this custom channel is that you provide your own server to be hooked by messaging services (Telegram, Slack, WeChat, Email, SMS, etc) to send a message. The message then be passed to Qiscus Omnichannel Chat by your server to be gather in Qiscus Omnichannel Chat dashboard. To implement this custom…

To help you with the conversation inquiries, we provide a conversations distribution through agents (as customer service agents). However if you are not willing to spend your resources to pay for some agents, then we already provide a solution you may like. That is by providing a bot integration feature that will enable a collaboration…

App Information App information setting allows you to get some information regarding your Qiscus Omnichannel Chat app, such as: Qiscus Agent ID, Qiscus App ID, and Qiscus Secret Key. Those information may be needed in some circumstances, for example, when you are about to connect your bot to Qiscus Omnichannel Chat, and other else. Account…

This Analytics Description document will explain the definition and data used for each analytics in Qiscus Omnichannel Chat. Analytics in Qiscus Omnichannel Chat is divided into three categories, Admin Analytics, Supervisor Analytics, and Agent Analytics.

The Analytics page is a place to get metrics that help you track the progress of your service. You can analyze Agent performance, calculate operational metrics, or get a better understanding of your customer experience. Whatever it is, Qiscus Omnichannel Chat has a dashboard to answer your needs. You can find out how many conversations…

For those who are mostly mobile, yet still want to handle customers’ inquiries wherever you are, we are starting to roll out our Agent Qiscus Omnichannel Chat mobile app. Mobile app can only be accessed by agents, not including admin and supervisors. We started with Android version at the moment though. Through the app, you…

Customer data plays a central role in modern business operations. With customer data, you can create personalized experiences, improve marketing strategies, make informed business decisions, and stay competitive in today’s data-driven business landscape. However, companies often do not make optimal use of customer data. Customer Data Platform (CDP) is usually used by businesses to collect,…