Author: tam_user

Handover to Agent is a collaboration feature between bots and human agents where when an end-user message is detected as a certain intent, the agent from the selected division will automatically enter the conversation room. When the agent has entered the conversation room through this feature, the bot will turn off automatically. By default, this…

Channel routing is an essential feature for bot projects on Robolabs. You can choose which channels will be served by a bot project. This makes it easier for you to create bots with different business flows on certain channels. One channel cannot be served by two or more bot projects, but one bot project can…

You can export or import your bot project with Excel file. If you have made many changes and improvements to your bot, then you want to export all the changes in excel file, you can use this export feature. You can duplicate or replicate this bot in another project. You can export all the changes…

How to Use a Bot Template Bot Template is one of the features of Qiscus Robolabs that makes it easier for businesses to create their own chatbots. By using Bot Templates, you no longer need to create a chatbot from scratch. All you need to do is to choose which template best fits your preferences…

Apart from using bot templates, you can also create flow bots via the intent menu. This feature is connected to the Dialogflow Console, so changes made in Robolabs will appear in the Dialogflow Console. Intent on the Dialogflow is in the form of a hierarchy, to learn more please see the following page. To create…

Now Robolabs can create projects with GPT Engine. All conversations will be handled by the AI chatbot and it is also hoped that users can carry out knowledge training from the AI if the knowledge from the AI is not extensive in an easy way in Qiscus Robolabs. To be able to use this GPT…

This feature can only be used on Robolabs Premium plan If you already have your own bot, Robolabs supports various bot platforms through custom bot engine to help you handle the conversation inquiries. Apart from channel routing, other communications with Qiscus Omnichannel Chat should be managed by your bot engine. This include sending response back…

How to Create a Bot Project in Robolabs To create a bot project in Robolabs, you will need to integrate the bot in Robolabs with the Dialogflow project. Dialogflow is a bot engine owned by Google. Users can create chatbots according to their business’ needs, starting from creating agents, intents (representing a mapping between what…

Robolabs is a platform integrator between bot engine and Qiscus Omnichannel Chat. It is necessary to integrate Robolabs with the bot engine in the bot project on Dialogflow before creating a chatbot on Robolabs. Prior to the introduction of this feature, the integration process was carried out based on projects that were previously created in…

Qiscus Robolabs is an add-on platform from Qiscus Omnichannel Chat, which functions as an integrator between the bot engine and the Qiscus Omnichannel Chat dashboard. Qiscus Robolabs makes it easy for businesses to create their own chatbots, which are then automatically integrated with their Qiscus Omnichannel Chat accounts. As of today, Qiscus Robolabs has been…