Author: tam_user

Qiscus Omnichannel Widget Website is an important part of a business presence. Therefore, it is very important to make it easy for customers to interact with your business through Live Chat. Qiscus provides an Omnichannel Widget feature where you can have more touch points by adding various channels as live chat options. In addition to…

When your customer first sends a chat to your chatbot, you can force your chatbot to answer without relying on AI, which is often useful to give initial information to your customer about what questions your chatbot can answer Very often AI will answer any questions from customers even if it just greets us, but…

Knowledge Base is a data source from your AI chatbot’s knowledge, so that all messages asked by customers, AI will understand the context and be adjusted to the knowledge base data source that you have trained in Robolabs. You need to setup the Knowledge Base so AI can understand in more detail the source of…

Your Dialogflow project has 60 request per minute for design time quota. Design time quota is a request quota that deducted from building a Dialogflow agent. This won’t effecting bot conversation with your customer. If your project happens to reach the quota, then Dialogflow cannot receive any request. Hence, you cannot access some features that…

This feature to display multiple aggregations in graphical form. Among them are: The analytics shown as default are for a range of 31 days back, the default view when the analytics page is opened is as follows: Analytical data is displayed in the form of percentage summaries and graphs, the information includes: The data will…

Entity Terminology The term entity is used in this documentation to describe the general concept of entities. When discussing entity details, it’s important to understand more specific terms: Create Entities Each intent parameter has a type, called the entity type, which dictates exactly how data from an end-user expression is extracted. Dialogflow provides predefined system…

Dialogflow Webhook By default, your agent responds to a matched intent with a static response. If you’re activate webhook, you can provide a more dynamic response. When you enable webhook for an intent, Dialogflow responds to that intent by calling a service that you define. Each intent has a setting to enable webhook. If an…

Back to Parent is a feature that allows a response in an intent to return to the previous menu or the parent of that intent. By default, if the end-user’s flow is in an intent that has a parent, they cannot return to the previous menu or the parent of that intent, so by enabling…

This feature can only be used on Robolabs Premium plan Similar to agents, bot can also resolve rooms or complete conversations. However, the bot does not immediately resolve the room, bot has to make sure the end-user hasn’t replied to the message. So bot will send a Follow-up Message first, then End Follow-up Message if…

Live Training Not always bots can answer correctly. Even so, we can train bots to be smarter in the future. You can train bots at the same times via Live Traning menu. In this menu, there are two things, New Phrases and Trained Phrases. You need to select a time range first to display the…