TAM Knowledge

Author: tam_user

  • 4 Customize WhatsApp Profile in Qiscus Omnichannel

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    Customize WhatsApp Profile allows you to add information about your company, including your profile photos, address, category, description, email, and website. You can follow the steps :

  • 3 WhatsApp Business API

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    This document will show more flexible functionalities regarding Qiscus WhatsApp Business API that chatbot normally want. By using these APIs, you will be able to use more type of messages and control it from your own system. Sessions messages, Template Messages, as well as Interactive messages are supported in this documentations. There is also webhooks…

  • 2 WhatsApp Integration through Qiscus Support Team

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    If you already use integration via Facebook then you can skip this steps. And if you have not yet to integrate WhatsApp through Facebook then you can follow this steps. You can follow this step to integrate through us : After you integrate the Channel, you’ll only be allowed to change channel badge icon and…

  • 1 WhatsApp Integration through Facebook

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    If you want to integrate through Facebook, kindly review some notes below : For faster get WhatsApp Business Account, you can apply with Facebook and follow this video tutorial.

  • 3 Merge Customer

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    In business, the same customer often uses several different channels to connect with your business. The Merge Customer feature will help you identify and manage customers who are actually the same. Hence, using Merge Customer feature will effectively reduce broadcast costs since you don’t need to send messages to all channels but only to a…

  • 2 Customer Groups

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    Customer Groups page is a place where you can create a group of customers based on the customer properties. Customer properties can be used for any data, such as website, interest, address, etc. Before getting started, here are a few things to know: Create Customer Group You can create customer group with the following steps:…

  • 1 Customer Details in Customer Data Platform (CDP)

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    When you select a customer, you’ll gain access to a comprehensive profile of that customer. This page will help you understand your customers better. You can edit your customer information and understand your customer context through the history conversations section. To edit your customer information and view history conversations, you can follow these steps: Editing…

  • 4 Channel Auto Responder

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    Channel Auto responder is an automatic reply that send a message to the customer at the beginning of the conversation after the customer sends the message. Channel Auto Responder can be used for all channels including custom channels. Just like Autoresponder, Channel autoresponder lets you set template message that will be used to automatically reply…

  • 3 Bot Integration Channel

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    In addition to those channels, you are also able to connect Qiscus Omnichannel Chat to any bot services to help you automate in replying messages. By saying any bot services, it means literally any. So for example if you build your bot using DialogFlow, you can connect it by providing your bot webhook URL in…

  • 2 Application (WhatsApp, Instagram, Facebook, Telegram and Many More)

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    WordPress Plugin If you have a website that is using WordPress as its CMS, it’s now easy to integrate Qiscus Omnichannel Chat Widget in the website. We have now provided a Plugin to integrate it. Here is the Plugin link, https://wordpress.org/plugins/qiscus-multichannel-widget/. So how do you set it up? It’s easy, if you have access to…