Author: tam_user
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Browser Notification Permission FAQ
Why don’t I get Qiscus Omnichannel Chat desktop notifications? Answer:Sometimes, no alerts and sounds appear even though you have enabled the Desktop Notifications feature via the Settings menu on the Omnichannel Chat dashboard. This is because the Notification Permission on the browser you are using has not been turned on. So, to ensure you get notifications on…
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Use Case: Agent Routing based on Customer’s Location
## Case Perusahaan A memiliki banyak cabang, berencana untuk memasang widget chat dimana setiap customer yang menginisiasi percakapan akan diarahkan ke agen-agen yang sesuai berdasarkan data domisili yang diinputkan oleh customer sebelumnya. ## Solusi Hal ini dapat dilakukan di Qiscus menggunakan fitur-fitur berikut– Additional Field pada Login form untuk mendapatkan data domisi customer– Custom Agent Allocation untuk mengalokasikan agen…
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WhatsApp API Send Message Response is Success, but Destination Number not Receiving Message
When you tried to send a message to a WhatsApp number via API, you got success response but the message was not received at the destination number. There are many reasons which can make this happen, one of the common problems is that you are sending a message with session message type, but there’s no opened…
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New Session Webhook to Trigger External Services at Conversation Started
This webhook will be triggered when a customer sends a message to your Qiscus Omnichannel Chat for the first time or when a customer sends a new message after the previous chat room was resolved. For setting this webhook, you can follow this New Session Webhook Documentation. This is the sample payload that will be sent…
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Add Customer Satisfaction (CSAT) Survey to Qiscus Omnichannel
When handling hundreds or thousands of customers in a day, it is a must to ensure the quality of our customer service. CSAT surveys are a common way to collect data. However, it becomes a challenge if we have to ask for feedback one by one from them through the Agent. Qiscus Omnichannel with custom…
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How to Send Broadcast Using CSV File through API?
Advantages of sending messages using CSV file: As you know, when sending messages through API with endpoint /messages it only can provide one-time delivery, if we make it as a looping, then it will have different broadcast names. If you have requirements such as the previous explanation, we suggest you to using a CSV file via…
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Cara Membuat Tombol Mengambang (Floating Button) WhatsApp
Latar Belakang WhatsApp telah menjadi salah satu sarana komunikasi yang banyak digunakan oleh customer di Indonesia, jika anda banyak menggunakan WhatsApp untuk berkomunikasi dengan customer, anda dapat menambahkan sebuah tombol pada webpage yang anda miliki dimana jika tombol tersebut di click akan mengarahkan customer untuk membuka aplikasi WhatsApp dan langsung mengirimkan message ke nomor perusahaan…
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How can I integrate Slack with Qiscus Omnichannel?
Use Case In the following article we will try to answer the question on how can I integrate Slack with Qiscus Omnichannel? The rule is that if an application has a Public API that we can access, we can integrate the application into the Qiscus Omnichannel through a feature called Custom Channel. Custom Channel The idea…
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Shopee Integration Shows Error From Platform E-Commerce: Invalid Access Token
Dalam penggunaan Integrasi Qiscus Omnichannel dengan E-Commerce Shopee, perlu diketahui bahwa token E-commerce tersebut hanya berlaku 1 tahun, dan diperlukan re-authentication untuk dapat menggunakan E-commerce tanpa interupsi. Jika Token tidak diperbaharui dalam kurun waktu setahun sekali, maka anda mungkin akan menemukan pesan error seperti gambar terlampir: Jika anda menemukan error tersebut, maka expected bahwa pesan…