Qiscus’s QTicketing feature will help to track, prioritize and resolve customer problems with the ticketing management system. Complex problem arises which requires special handling that have been reported by customers will be converted into Tickets in the QTicketing tool and will be carried on by the internal team to resolve. It can also helps you to record and track the Ticket status progress updates.
Some of the advantages of QTicketing:
- Easy to use
- Directly integrated with Qiscus Omnichannel Chat and your incoming mail
- Assignment of the Ticket to the right agent/internal team members
- Internal communication and coordination on each Ticket
- Ticketing Analytics to understand SLA fulfillment
There are 5 main menu in the QTicketing system:
- Tickets (Ticket Management)
- Contacts
- Analytics
- Omnichannel Chat Integration
- Settings
Leave a Reply