If you already use integration via Facebook then you can skip this steps. And if you have not yet to integrate WhatsApp through Facebook then you can follow this steps.
You can follow this step to integrate through us :
- Go to ‘Integrations’ menu on the left bar.
- Look for the WhatsApp channel and select it.
- Click ‘Apply Through Us’ button.
- You can choose ‘Open Form in English’ or ‘Open Form in Bahasa’.
- You will redirect to a data form that you should full fill.
- Inform us at Contact Us and our team will contact you for the next step.
After you integrate the Channel, you’ll only be allowed to change channel badge icon and name of WhatsApp integration. Click the Disconnect button If you want to disconnect the channel. Disconnecting will delete the connected channel and you no longer can receive messages. Before disconnecting channel we recommend you to ensure there’s no agent handling chatroom on that channel.
And if you want your customers to know that the message they have sent has been read by you through the Qiscus Omnichannel Chat dashboard, then you can activate the read receipt configuration in your WhatsApp server. Please note this only applies to WA Business API Account under Qiscus server. If you want to activate, you can ask us to set it up by making a ticket at Qiscus Support.
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