When your customer first sends a chat to your chatbot, you can force your chatbot to answer without relying on AI, which is often useful to give initial information to your customer about what questions your chatbot can answer
Very often AI will answer any questions from customers even if it just greets us, but sometimes AI will consider the greeting sentence as the context of the sentence that needs to be searched in the knowledge base. With this feature, all initial conversations from customers will be answered by the responder according to your wishes so that AI doesn’t need to answer them complexly.
Leave a Reply