Qiscus Robolabs is an add-on platform from Qiscus Omnichannel Chat, which functions as an integrator between the bot engine and the Qiscus Omnichannel Chat dashboard. Qiscus Robolabs makes it easy for businesses to create their own chatbots, which are then automatically integrated with their Qiscus Omnichannel Chat accounts.
As of today, Qiscus Robolabs has been integrated with Google’s NLP platform, namely Dialogflow. In the future, there are plans to improve Qiscus Robolabs to be compatible with other bot engines as well.
The integration process in Robolabs from Dialogflow can be done in two ways:
- Create New GCP Project: The integration feature is carried out directly with Google Account. The project creation process in Dialogflow and the bot engine in Robolabs are done concurrently.
- Existing GCP Project: The integration feature works by uploading JSON-formatted files from previously created Dialogflow projects
If you already have your own bot, Robolabs supports various bot platforms through custom bot engine to help you handle the conversation inquiries. To find out how to integrate it, you can go to the link here.
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